Privacy Policy

Last Updated: 15 January 2024

1. Introduction

Couriconte Pty Ltd (ABN 12 345 678 901) ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Travel preferences and requirements
• Payment and billing information
• Passport and identification details (when required for bookings)
• Dietary requirements and accessibility needs
• Emergency contact information

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your travel bookings
• Providing customer service and support
• Sending you booking confirmations and travel updates
• Marketing communications (with your consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Fraud prevention and security purposes

4. Information Sharing and Disclosure

We may share your personal information with:

• Travel service providers (hotels, airlines, tour operators)
• Payment processors and financial institutions
• Government agencies when required by law
• Professional advisers (lawyers, accountants, auditors)
• Third-party service providers who assist with our operations

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Misuse or interference
• Modification without authorisation

6. International Data Transfers

Your personal information may be transferred to and stored in countries outside Australia, including but not limited to the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Make a complaint about our handling of your personal information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings or our cookie consent tool.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.